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Belle of Louisville / Spirit of Jefferson
401 West River Road
Louisville, KY 40202
(502) 574-2992 or 1-866-832-0011
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This is a statement of our policies, booking tickets means that you accept our terms and conditions below:
Pick up your tickets at the ticket office, the ticket office is a white boat with green painted trim, named the Mayor Andrew Broaddus. You will find a fleet of three boats at 4th Street and River Road.
When booking the buffet, a 48 hour notice is required.
Cancellation Policies: Call us to cancel your reservation. We require a 72 hour notice before your event to issue a 90% refund. With 48-72 hours notice we will issue a rain date or an open date number for you to call us and reschedule within 60 days. Should you cancel your cruise within 24 hours of the event, there are no raindates or refunds. No-Shows are not refunded or allowed to transfer.
Dockside policies: If we are unable to cruise, we encourage guests to stay and enjoy the buffet. We will issue sightseeing certificates to come and enjoy the cruise again, valid for 60 days from the issue date.
We do not issue refunds in the unlikley event that we cannot cruise.
Special Events: We require a two week notice of cancellation for any special event booked in order for you to recieve a 90% refund, because often times these events sell out and we have made your seats unavailable for other potential guests.
River Navigating Conditions: The Captain onboard reserves the right to hold a dockside event or to cancel the event in it's entirety if there are unsafe navigating conditions or in the event of inclement weather. No refunds are issued. We ask that you stay and enjoy your buffet.
*Parties of 1-19 call (502)574-2992 with any questions.
*Group and Tour discounts of 20 or more people are available. Please call our sales staff; Betty Cissell (502)574-4125, Kelly Duch (502)574-5824 or Shelley Chapman (502)574-5848.
*Wedding Consultant - Diane Eisenback (502)224-9111.
*Gift Shop: For returns, please call our Retail Manager at (502)574-2992.
*Port Charges: We add $1.00 to each ticket to cover port charges.